MyMedTell – Privacy Policy

MyMedTell.com (“MedTell”, “we”, “us”, or “our”) takes users’ data security and privacy seriously. As a result, we’ve developed an extensive privacy policy outlining why and how we process your personal data and information. Our privacy policy will also outline why data collection and storage are necessary for administering our services.

What Information Do We Collect and Why?

It’s important to note that we may need to collect your information to provide you with the best possible care as described in our Privacy Policy. MyMedTell.com focuses on being transparent with our users. As a result, we have created this extensive policy to help users understand how their information is collected, used, and stored.

Users agree to let MyMedTell.com and its affiliates process their IP address to determine their location when using our website. This procedure is important because it allows us to ensure compliance with local US state laws and healthcare delivery methods. We use a temporary cookie to obtain this information, which is automatically removed once you close your browser.

We also collect your information when you contact our customer support because access to your personal data allows us to help solve your problems.

Your information may also be collected when accessing our applications.

Your personal data is communicated to the applications when you download, install, and use our web or downloadable applications.

We have a multi-faceted approach to collecting your personal information, medical data, and health history. The collected information allows doctors, physicians, and nurse practitioners to understand your medical condition. It’s then used for diagnosing and treating your condition and providing appropriate medical recommendations.

When is Your Information Collected?

Your information is generally collected when accessing our website or applications. However, we also collect personal, medical, and health information when you have a telemedicine consultation with us.

A telemedicine visit may require personal permissions, like getting SMS information and phone status. However, please note we only access such information after your permission and under your allowance. The primary purpose is to display data on the smartwatch and terminate the phone service through the watch. We don’t have any malicious intent and don’t violate our user data policy. We follow the guidelines for personal information protection and privacy rights.

How Does MedTell Use Your Personal Data?

We collect and use your personal data in various ways. For instance, we collect your personal data, health information, and medical history for diagnosing your medical condition. This information helps our medical team to administer the correct treatment plan accordingly.

In addition, we also use your personal data to communicate with you. For instance, our customer support team might use your personal data to help resolve your problems.

We may also contact you to inform you of new services, products, and products. We also conduct market research if we have your explicit consent or if it’s allowed. We collect your personal data to personalize our offerings and provide more relevant services. It also helps us make personalized prescription recommendations.

Do We Share Your Personal Information?

Please note that MyMedTell.com doesn’t sell, lease, rent, or disclose your personal data to third parties. We’re devoted to protecting our users’ privacy and personal data. As a result, we refrain from sharing it with outside sources. We believe data can serve the collective interest when de-identified. It also allows us to get further insights into our products and services.

Where is Your Personal Information Stored?

Your personal data is stored within the United States. We ensure we follow the necessary regulations to ensure your collected data is safely stored. Some states might have local laws with different data storage laws. We accommodate such situations accordingly.

Changes to Our Privacy Policy

Please note that MyMedTell.com may change or modify the privacy policy page. We also reserve the right to withdraw access from the website at any time, with or without notice. However, we’ll ensure that we post a notice advising any material and adverse changes that might affect how your data is stored and collected. We’ll ensure we follow regulations, meaning such notices will be posted on our home page within 30 days. We urge users to revisit our privacy policy regularly to stay updated on any changes.

Our Responsibilities

MyMedTell.com complies with HIPAA rules and US Department of Health and Human Services guidelines to protect patient information. We assume the following responsibilities to ensure compliance with HIPAA’s rules and the US Department of Health and Human Services guidelines:

Your Health Information Rights

MyMedTell reserves the right to treat your health and billing records as our physical property. However, users have the right to the following:

• Users can request restrictions on specific uses of their medical information and how they’re used by sending a request to MyMedTell.com. We’re not legally obligated to grant your request, but we’ll comply with reasonable requests we do grant.
• Users can also request our office for a paper copy of the current Notice of Privacy Practices for Protected Health Information (PHI).
• Users can appeal the denial of access to their protected health information except for specific circumstances.
• You can also request amendments to your medical record, especially if the information is inaccurate or incorrect, by sending a request to our physical office. However, please note that we may deny requests to amend information that:
  • We didn’t create it, and the person or entity responsible for creating the information is no longer available to make the amendment.
  • The amendment is not part of the health information stored at our facility.
  • The amendment is not part of the information you were permitted to inspect or copy.
  • If your information is already accurate and completed.
• Please note that we’ll inform you about the reason for denial if your request isn’t granted. We’ll also allow you to submit a statement of disagreement. This statement will be maintained with your records.
• You can also request that communication of your health information be done through alternative means or at an alternative location by sending a written request to our face.
• Patients also have the right to get an accounting of specific disclosures of their health information we maintain by sending a request to our office. Please note that it won’t highlight how we use or disclose your treatment and payment information. Similarly, it’ll also not include disclosures we may have provided at your request. Likewise, the accounting will also not include any information divulged under an authorization signed by you; uses or disclosures in a facility directory; disclosures to a patient’s close circle, including family and friends involved in your care or payment of such care, etc.
• You also have the right to revoke authorizations you previously made regarding your personal health information. You’ll need to send a written letter requesting revocation to our headquarters.

How to Request Further Information or File a Complaint

If you would like to gain additional information, file a complaint, or exercise your rights as outlined in this notice, please feel free to contact us via email.

Email: [email protected]

We will inform you of the steps needed to carry out your rights.

Your Responsibilities

Here are your responsibilities to ensure data protection and privacy. They include: